Job summary
- Main area
- Clinical Genetics
- Grade
- Band 4
- Contract
- 6 months (6 months maternity cover - fixed term/secondment)
- Hours
- Full time
- Part time
- Job ref
- 164-6215211
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Clinical Genetics City Campus
- Town
- Nottingham
- Salary
- £25,147 - £27,596 per annum pro rata
- Salary period
- Yearly
- Closing
- 21/05/2024 23:59
Employer heading
Family History Coordinator
Band 4
Job overview
An exciting opportunity has arisen for a Family History Co-ordinator for the Clinical Genetics Service working with a delegated number of consultants and Counsellors at Nottingham University Hospitals Trust based at the City Hospital Campus.
We are looking for an enthusiastic and competent candidate to provide high quality, comprehensive administrative support to the consultants, counsellors, Genetic Information Nurses, and the wider admin team.
The successful candidate will be part of a weekly rotation, Monday to Friday, and is expected to work until 5 p.m. at least twice a week to cover service hours.
Main duties of the job
The appointed candidate will play a key role as an Administrative Family History Coordinator for Clinical Genetics. Responsibilities include collaborating closely with clinicians and genetic counselors to compile information for clinics, collecting reports, medical data, and family histories.
Apart from these tasks, the role demands the ability to handle high-pressure situations, promptly address inquiries from relatives, external hospitals, or colleagues, while strictly adhering to Trust confidentiality guidelines. The successful candidate should maintain a consistently confident, professional, and courteous demeanor when interacting with patients and other professionals in the course of their daily duties. Proficiency in understanding and accurately conveying both verbal and written information is crucial, along with the capability to remain composed under pressure.
Furthermore, the candidate is expected to be a cooperative team member, contributing to the efficient functioning of a busy department.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
Your main duties will include:
Word process clinical letters from audio dictation, using Winscribe. Create correspondence as appropriate from predefined templates.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines
Reduce and cancel clinics
The making and receiving of telephone calls to/from patients/GP’s dealing with sensitive issues in a confidential manner and with empathy
Making and changing appointments using the Medway, SHIRE, STARLIMS systems
Monitoring and obtain reports following specialised investigations and liaising with Consultants and Counsellors in a timely manner
Monitor and chase the unreported Genetics tests as clinically indicated
To be able to give advice and information pertaining to Genetic testing
The co-ordination and running of specialised clinics and MDT teaching
The co-ordination of the high risk family history patients for our regional service
To work with members of the MDT team to ensure all high risk results are available for future clinics
Responsible for sending out results
Attend meetings and take minutes.
To capture data on all patients and assist in the development of systems.
Responsible for adding patients to the partial booking waiting list.
Responsible for dealing with consultant, counsellors and visitor queries
Distributing and opening in-coming mail timely and dealing with appropriately.
Support and mentor new staff
Undertake any other duties, which may reasonably be required.
Person specification
training and qulaifications
Essential criteria
- NVQ 3 in Business management or equivalent experience
- RSA II word processing/text processing (or equivalent)
- GCSE Grade C (or equivalent) English and Mathematics
- Knowledge of medical terminology
- Excellent IT and keyboard skills
- Evidence of commitment to continued learning or improvement through attendances at courses
Desirable criteria
- Knowledge of hospital systems
Experience
Essential criteria
- Typing and admin experience
- Proven experience of working within a clerical environment
- Proven experience of waiting list management within the NHS
- A thorough understanding and a practical ability to implement the Trust Waiting List Policy and ProceduresExperience in using Microsoft Word and Outlook and Winscribe
Desirable criteria
- Experience of knowledge of SHIRE
communication and relationship skills
Essential criteria
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
- Uses correct grammar and spelling
- Can complete letters, forms, reports and tables using computerised technology from information collected
- Maintain sensitivity and empathy in communication with patients
- Recognises own role as part of an effective team
- Must be able to communicate with a wide range of healthcare professionals at different levels of seniority
Physical skills
Essential criteria
- Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
- Remains calm and co-operative under pressure or in difficult and uncertain situations
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
- Displays self-confidence, innovation and positive image
Analytical and judgemet skills
Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries
- Able to analyse situations/issues
- Works in line with standard procedures
- Works in line with organisation goals and objectives
Planning and organisational skills
Essential criteria
- Demonstrates an ability to organise own work schedule
- Manages time effectively and displays initiative
- Consistently works to a high standard
- Sets and achieves high standards for own behaviour and personal presentation
Employer certification / accreditation badges
.png "NHS Rainbow badge")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Liz Bayliss
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 01159627728
List jobs with Nottingham University Hospitals NHS Trust in Administrative Services or all sectors