Skip to main content
Please wait, loading

Job summary

Main area
Administration
Grade
Band 2
Contract
Permanent
Hours
  • Part time
  • Flexible working
9 hours per week
Job ref
246-GYW6224726
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
Northgate Hospital
Town
Great Yarmouth
Salary
£22,383 Pro rata
Salary period
Yearly
Closing
07/05/2024 08:00
Interview date
14/05/2024

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Receptionist

Band 2

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

We are currently seeking a Part-time Receptionist within our busy Reception Hub based at Great Yarmouth and Waveney Acute Services, Northgate Hospital. The ward is an 18 bedded unit with an attached 136 Suite. We also house the Crisis Resolution and Home Treatment within the Unit.  

This is a permanent position, 9  hours per week, in the Reception area of the Unit, with working hours between 09:00 to 12:00, Monday to Friday.

Main duties of the job

  • You will be the first point of contact within the Unit and will be expected to demonstrate effective team work skills. The role will include call handling, greeting visitors, scanning documents and other administrative office duties including reception work.
  • You are also required to complete day to day operational tasks such as alarm testing, issuing badges, logging maintenance work.
  • You will be required to demonstrate exceptional interpersonal and customer service skills. Knowledge of the Trust system Lorenzo would be an advantage.

 

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Some of the benefits you can expect:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more

Please visit our Facebook and Twitter page @NSFTjobs

Person specification

Experience

Essential criteria
  • Use of ICT applications / packages
  • Experience of working in a busy reception / office environment
Desirable criteria
  • Use of patient record system e.g. Lorenzo, Data inputting / similar work

Qualification

Essential criteria
  • NVQ 2 Customer Service or Equivalent qualification or experience
Desirable criteria
  • Knowledge of Trust’s electronic records

Knowledge

Essential criteria
  • Microsoft packages
  • Data inputting
Desirable criteria
  • Knowledge of Clinical and Patient Administration Systems.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthWomens Staff Network

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Melanie McArthur
Job title
Business Support Manager - Admin Lead
Email address
[email protected]
Telephone number
07788 360357
Additional information

Donna Parkin

Deputy Business Support Manager

[email protected]

Apply online nowAlert me to similar vacancies