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Job overview

The post holder will be responsible for providing administrative support to the Infectious Diseases  department. This is a busy department dealing with general infectious diseases, TB, hepatitis,  and other specialist areas of Infectious diseases  medicine for the local population.

The role will focus on supporting a positive patient experience within the services with a key emphasis on communication and organisation skills. The post holder will focus on patient pathway tracking and validation to achieve RTT standards. The post holder will work closely with the service team and receive support and training as required to fulfil the role.

Main duties of the job

• To be responsible for providing administrative support to Clinical teams, including dealing with phone and email queries, co-ordinating the booking of clinics, admitting day cases and other miscellaneous administrative duties. 
• To ensure that every patient pathway is tracked, and every patient diagnosed and treated as quickly as possible within relevant RTT standards.
• Maintain an up-to-date record of patient tracking and escalations on the Trust database.
• To support the Service Management team and clinical team to ensure all administrative process are delivered including data and evidence collection for relevant national audits.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.