Job summary
Employer heading
Band 4 Patient Pathway Co-Ordinator - Part time
Band 4
PEOPLE are at the HEART of everything we do
This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙
Job overview
The Neurosciences Department is looking for a part time PPC to support the Neurology team. The post holder will be responsible for the admissions process for allocated patients. The ideal candidate will be organised, able to work under pressure and be computer literate. Audio typing skills with knowledge of medical terminology are desirable. PPCs are the point of contact for patients under the care of the Specialty Clinical Team and as such must be a good communicator ensuring professionalism, compassion and a can-do attitude.
Main duties of the job
The Patient Pathway Co-ordinator (PPC) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.
Working for our organisation
We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.
We’re pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the North East London Cancer Alliance
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person specification
Experience/Knowledge
Essential criteria
- Computer literate, with experience of using a keyboard
Desirable criteria
- Experience of using a full range of IT/Patient administration systems
Personal qualities
Essential criteria
- Willing to take ownership and accountability
- Able to organise and manage high volume workloads
Desirable criteria
- Proactive, takes own initiative.
- Flexible, responsive approach to work.
Documents to download
Further details / informal visits contact
- Name
- Julie Muller
- Job title
- Patient Pathway Supervisor
- Email address
- [email protected]
- Telephone number
- 01708435000
- Additional information
ext 2069
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