Job summary
- Main area
- Patient Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 289-CSS-1457
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chelsea and Westminster Hospital
- Town
- London
- Salary
- £27,948 - £29,468 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 08/05/2024 23:59
Employer heading
Imaging Patient Administrator
NHS AfC: Band 3
About our Trust
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Our nearly 7,000 members of staff are proud to care for a diverse population of 1.5 million from the beginning to the end of life. Both hospitals provide full clinical services, including maternity, emergency and children’s, in addition to a range of community-based services across London, including our award-winning sexual health and HIV clinics.
We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for—our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in the domains of safe, effective, caring and responsive, and 'Outstanding' in the domains of well-led and use of resources.
Our facilities are among the best in the country. We invest around £10m a year in our estate and have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster. Works commence in spring 2024 on an ambitious £80m development of an Ambulatory Diagnostics Centre at our West Middlesex site.
Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
Job overview
We are searching for high performing and enthusiastic individual to fill a Patient Administrator vacancy at Chelsea and Westminster Hospital working within the Imaging Department Admin team . If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties. As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible.
If this sounds like something you could be interested in, then please do apply.
Please note previous applicants should not re-apply.
Main duties of the job
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
- A&E Imaging Reception
- Main Imaging reception areas
- Imaging Call Centre
- Imaging Secretaries Office
- Clinical offices
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Detailed job description and main responsibilities
Role & Responsibilities
- Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
- Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
- Interact with patients and relatives in distress in a sensitive and empathetic manner
- Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
- Ensure all activity is cashed up in a timely manner using Trust’s RIS/appropriate IT system including DNAs and discharges.
- Update patient details on Cerner/RIS as appropriate, checking all demographic details on arrival or departure
- Ensure all procedures are followed re data capture for service specific outcomes.
- Ensure all paperwork is filed appropriately
- Arrange interpreter and transport services where indicated
- Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
- Provide an excellent standard of service to patients at all times
- Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets
- Ensure telephone answer machine is available for out of hour’s queries; respond to patient/subject queries the next working day.
- Photocopying, filing and other general office duties
- Liaise with consultants and other admin staff regarding patient appointments, referral letters.
- Contact other departments and teams as necessary relating to the patient care pathway and service delivery
- Support the Team Leader and practitioners with the smooth running of the imaging service
- Liaise with other hospitals and GPs regarding patient care pathways
- Ensure that patients imaging is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved
- Continuously up-date the schedules as lists are amended and extra lists are put on.
- Escalate any capacity issues via the local escalation process
- Liaise with patients/carers to arrange imaging appointments for patients
- To provide patient information to GP practices, also to liaise with GPs regarding results, special needs and concerns.
Communication
- Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
- Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
Person specification
Education and Qualifications
Essential criteria
- Secondary Education
- Demonstrable literacy and numeracy skills
- Experience of computers
Desirable criteria
- Medical Terminology Course completed
Experience
Essential criteria
- NHS Experience in Admin
- Use of internet & email
Desirable criteria
- Previous experience of working in an outpatient setting and/or in diagnostic services.
Skills and Knowledge
Essential criteria
- Caring skills
- Ability to provide individualised care and empathy
- Excellent organisational skills
- Able to communicate effectively with patients, relatives and multi- disciplinary team
- Ability to work in a team
- Able to demonstrate an awareness of the important of confidentiality / privacy and dignity
- Excellent IT skills
- A good understanding and demonstration of Customer service standards.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sinead Bowditch
- Job title
- Imaging Admin Manager
- Email address
- [email protected]
- Telephone number
- 020 331 58569
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