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Job summary

Main area
E-Rostering Team
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
289-CR-1554
Employer
Chelsea and Westminster Hospital NHS Foundation Trust
Employer type
NHS
Site
Harbour Yard
Town
London
Salary
£30,279 - £33,116 per annum pro rata incl. HCAS
Salary period
Yearly
Closing
07/05/2024 23:59

Employer heading

Chelsea and Westminster Hospital NHS Foundation Trust logo

E-Rostering Administrator

NHS AfC: Band 4

About our Trust

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Our nearly 7,000 members of staff are proud to care for a diverse population of 1.5 million from the beginning to the end of life. Both hospitals provide full clinical services, including maternity, emergency and children’s, in addition to a range of community-based services across London, including our award-winning sexual health and HIV clinics.

We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for—our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in the domains of safe, effective, caring and responsive, and 'Outstanding' in the domains of well-led and use of resources.

Our facilities are among the best in the country. We invest around £10m a year in our estate and have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster.  Works commence in spring 2024 on an ambitious £80m development of an Ambulatory Diagnostics Centre at our West Middlesex site.

Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.

Job overview

A new exciting opportunity has arisen to join the Chelsea and Westminster NHS Foundation Trust Healthroster team. The role will provide effective and efficient support and expertise to the Trust and service users in all aspects of using the system.

The post holder will be responsible for maintaining employee data within the HealthRoster system. This aspect of the role involves adding and removing staff from the system, updating assignment and contractual information, amending personal details and much more. 

You will be required to provide guidance to managers who build rosters and manage their workforce using the rostering system. The post holder will also support all employees within the Trust who use the system to view their shifts and request annual leave through Employee Online and Loop.

Main duties of the job

  • To provide professional and efficient system support to all users.
  • To provide support for help desk calls and emails. These support queries will range widely from technical queries to access issues.
  • To be aware of NHS Agenda for Change and Medical & Dental terms and conditions of employment and to ensure that conditions are met through scheduled activity and reporting.
  • To carry out timely and accurate information analysis and reporting.
  • Deliver effective training to all users of the system so that they can create, approve, update and finalise rosters. This also includes the creation of templates and patterns as required.
  • To manage and maintain user access to the E-Rostering system.
  • To manage and update employee records, personal information and assignment details in the E-Rostering system as driven by the Electronic Staff Record (ESR).
  • Assist with the monthly submission of the time & attendance and absence information which is submitted electronically to ESR. This includes supporting the ERostering Specialists in submitting electronic timesheet data as required and with reminder notifications and phone calls.
  • To address queries from staff where there may be issues surrounding non-payment, incorrect or late payments resulting from the receipt of incorrect information and agree and execute a satisfactory outcome.

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

 

 

 

Detailed job description and main responsibilities

  • Responsible for ensuring that all new starters/leavers/changes are processed on the system in a timely manner.
  • Monitor roster KPI’s and escalate issues to the Rostering Manager where management behaviours have not changed, or increased compliance has not been achieved.
  • To be aware of any potential changes to Trust processes and workflow and the impact that may have on the system.
  • To liaise with other team members to ensure that a consistent service approach is maintained.
  • Always maintain confidentially.
  • Take part in meetings and take minutes and actions.
  • Create local training material for the staff members and user guide using Microsoft word.

Person specification

Education and Qualifications

Essential criteria
  • Educated to GCSE level or equivalent experience

Skills and knowledge

Essential criteria
  • Excellent customer service, communication and interpersonal skills
  • Ability to provide system training to others
  • Ability to work as part of a team in a demanding environment

Experience

Essential criteria
  • Experience of using the HealthRoster system
  • Experience of working in a customer service/helpdesk environment
Desirable criteria
  • NHS experience

Employer certification / accreditation badges

Trust IDWe are a Living Wage EmployerCapital Nurse, LondonHealthy Workplace - Commitment 2018Veteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyCare quality commission - GoodDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Jo Edwards
Job title
ERostering Manager
Email address
[email protected]
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