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Job summary

Main area
Central Pathology Support
Grade
Band 6
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
259-6257642ESEL
Employer
Barts Health NHS Trust
Employer type
NHS
Site
Royal London Hospital
Town
London
Salary
£42,471 - £50,364 per annum inc.
Salary period
Yearly
Closing
08/05/2024 23:59

Employer heading

Barts Health NHS Trust logo

Specimen Reception – Band 6 Pathology Service Delivery Manager

Band 6

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

Job overview

Specimen Reception – Band 6 Pathology Service Delivery Manager   

An exciting opportunity has arisen in Blood Sciences within the NHS East and South East London Pathology Partnership (ESEL). We are a new organisation, jointly owned by Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. Set up as an arms-length organisation, hosted by Barts Health NHS Trust, we have our own board and governance framework, with each of the three trusts having an equal voice and vote in the running of the Pathology Partnership. One of the largest pathology providers in the NHS, the Pathology Partnership brings together the strengths of teams from each of the three trusts into a single organisation, dedicated to the provision of high quality and cost-effective pathology services. 

A complex transformation programme is concluding to establish a single, integrated pathology network between 7 hospital laboratories. The aspired ‘hub and spoke’ operating model is centred at The Royal London Hospital (RLH); a busy major trauma centre which hosts the London Air Ambulance, and connects to essential service laboratories supporting various clinical specialities at our partnered hospital sites.

Main duties of the job

We are looking for a Service Delivery Manager to join our team at Royal London Hospital to support the provision of our Pathology services on the site. 

The post holder will be responsible for supporting the Departmental Lead, Service Manager and Divisional Manager to deliver effective Central Reception Services across all sites in the Pathology Partnership. The Service Delivery Manager will have site(s) based responsibility for managing reception services to agreed KPI’s and will work with the Departmental Lead, Service Manager and Divisional Manager to ensure there are effective systems in place for the management of all reception staff. The post holder will be expected to ensure individual requirements are met and that everyone is treated with courtesy and respect. Applicants must have a strong team ethos, with a positive attitude to working in a flexible manner, committed to supporting the clinical services of the Trust and meeting the needs of our patients.

Working for our organisation

The NHS East and South East London Pathology Partnership  is an arms-length organisation providing pathology services to Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust.  The Pathology Partnership is hosted by Barts Health.

The Pathology Partnership is based on well-established models for pathology networks, with the Royal London Hospital becoming the main hub laboratory for the network and Essential Service Laboratories (ESL) as a minimum at all other Hospital sites.

Pathology is made up of the following services - Blood Sciences including Haematology, Blood Transfusion and Biochemistry; Infectious Diseases including Microbiology and Virology; Cellular Pathology including Histopathology, non-gynae Cytology and mortuary services; Immunology; Cytogenetics and Molecular Haematology; Immunophenotyping; Clinical Transplantation and Retinoblastoma.  

The 2020/21 total operating costs across the Partnership were c. £126m per annum with a workforce establishment of circa. 822 WTE.  We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

 

 

Detailed job description and main responsibilities

The post holder will integrate with the technical & scientific laboratory team and will take direction from the Departmental Lead and/or CSR and Logistics Manager in supporting operational processes for ESEL sites.  The successful candidate will be based at Royal London Hospital but as service demand dictates work at broader ESEL Pathology Partnership locations may be required.

This is an exciting opportunity to join a forward thinking and innovative organisation to deliver a high quality service for one of the largest networked laboratories within the NHS.

If you require further information or would like to arrange an informal visit please contact

Stephanie Ogwuru via email [email protected]

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below

Please note: -

All staff identified as AT-RISK who meet the requirements of the post will be prioritised accordingly. Priority will initially be given to Barts Health employees. This does not apply to Comprehensive Local Research Network (CLRN) roles.

As an Equal Opportunities Employer we actively support applications from individuals’ who apply under the Guaranteed Interview Scheme and will process your application as 

appropriate. To demonstrate our commitment we use the disability symbols on NHS Jobs.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.

All new appointments (excluding all Medical & Dental doctors) are subject to 6 months’ probation period.

In submitting an application form, you authorise Barts Health to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

All vacancies followed by INTERNAL ONLY, have been classified as an internal role and only internal candidates will be considered.

If you are successful at the shortlisting stage we will contact you via NHS Jobs e-Mail and text message with details of your interview. Please continue to check your e-Mails and also your NHS Jobs account for correspondence.

Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Person specification

Qualifications

Essential criteria
  • Batchelors Degree
  • Relevant professional qualification and management experience gained within the field or equivalent On going evidence of CPD

Experience

Essential criteria
  • Experience of working within a scientific environment
  • Previous managerial experience in a large and complex scientific environment
  • A proven track record of managing change while also developing and maintaining high standard of quality
  • Proven experience in effective leadership of staff
  • Experience of managing staff HR issues
  • Proven experience of using a quality management system
Desirable criteria
  • Proven experience in service improvement and development
  • Demonstrate a knowledge and understanding of current issues and practices within Pathology
  • Proven experience of use of a roster management system
  • Proven experience of use of LIMS

Knowledge

Essential criteria
  • H&S legislation and procedure
  • Intermediate knowledge and use of Word, Excel and database

Other Requirements

Essential criteria
  • A facilitative and inclusive approach to management
  • Understanding and commitment to promoting equality and diversity
  • Flexibility to work across Barts Health sites, potentially with little notice

Skills

Essential criteria
  • Excellent written and verbal communication skills
  • Proven track record of working under pressure and to strict deadlines.
  • Ability to prioritise effectively
  • An understanding and experience of staff and organisational development.
  • Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
  • Quality Focussed with an innovative approach and the ability to resolve complex problems.
  • A strong understanding of multi-disciplinary working and a commitment to multidisciplinary working.
  • Ability to work autonomously and make sound decisions
Desirable criteria
  • The ability to work both co-operatively with clinical and non-clinical staff including other management teams within Pathology and the Trusts

Employer certification / accreditation badges

Green@Barts HealthNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Stephanie Ogwuru
Job title
Central Reception and Logistics Manager
Email address
[email protected]
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