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Job summary

Main area
Mental Health
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
222-LS-CAMHS-485-A
Employer
West London NHS Trust
Employer type
NHS
Site
Lakeside MHU (West Mid)
Town
Isleworth
Salary
£29,460 - £31,909 per annum inclusive of 15% HCAS
Salary period
Yearly
Closing
05/05/2024 23:59

Employer heading

West London NHS Trust logo

Team Administrator-CAMH Crisis Service

Band 4

 

West London NHS Trust  provides a full range of mental health, community  and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

 

Job overview

An exciting opportunity has arisen for two Band 4 Team Administrators to join the CAMHS Alliance Crises Team.

Alliance is a tri-borough CAMH crisis team covering boroughs of Hounslow, Ealing and H & F for young people aged 0-17 years who are registered with a GP in this area, or remain open to one of our local CAMH Tier 3 services.

Your role within the team will be to deliver a quality administrative and secretarial service to the CAMHS Alliance Crises Team, adhering to deadlines and targets. To deliver and maintain administrative and secretarial procedures that enhance the efficiency of the Team. You will provide support with minute taking for senior meetings, diary management and general support to the line manager.

You will be working within a friendly, well established team and this will be an excellent opportunity for you to develop your administration skills within a Crises Team.     

We are looking for two people to join us who share our values and can help us deliver a high standard of care.  Successful candidates will demonstrate drive, commitment and enthusiasm for the delivery of quality administrative services and support for the team, together with an ability to exercise a degree of personal autonomy and decision making to satisfy the expectations of the role.

If you share our passion to make a difference and change lives, we would love to hear from you.

Main duties of the job

Introduce and maintain effective admin systems where required to maintain good practice within the department.

To maintain up to date records and databases in manual and electronic office systems, ensuring consistency, accuracy, attention to detail and enabling information to be located and retrieved.

To handle all incoming and outgoing information received via phone, email or any other means in a timely manner and disseminate appropriately.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. 

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

Essential criteria
  • GCSE or Equivalent in English
  • NVQ Level 3 or Equivalent.
  • Evidence of continuous professional education.
Desirable criteria
  • RSA III typing or equivalent
  • ECDL or equivalent

Knowledge

Essential criteria
  • Confidentiality & Data Protection Act
  • A range of secretarial processes / Admin procedures
  • Knowledge of Health and Safety at Work
  • Knowledge of Microsoft Word, Excel and Powerpoint
  • Knowledge of Equal Opportunities and Diversity
Desirable criteria
  • Producing activity reports
  • Understanding of mental health issues

Skills

Essential criteria
  • Excellent written and verbal communication skills
  • Ability to work autonomously within a team and with other disciplines.
  • Able to deal with staff, visitors and clients in a professional, courteous and helpful manner
  • Accurate data entry skills & Accurate minute taking skills
  • Ability to work under pressure as part of a team or independently
  • Ability to work collaboratively and in partnership with other managers, professions and agencies.
  • Able to organise and prioritise work
  • Able to exercise discretion and maintain confidentiality at all times.
Desirable criteria
  • Database skills (Microsoft Access)
  • Advanced Excel skills & Microsoft PowerPoint
  • Trained in the use of electronic patient record system

Experience

Essential criteria
  • Experience of working in a front line environment
  • Commitment to providing a high quality service at all times
  • Strong attention to detail
  • Professional attitude to work
  • Able to work as part of a team
Desirable criteria
  • Previous experience within NHS or Local Authority setting.

Other Requirements

Essential criteria
  • Self -motivated & a flexible, enthusiastic and mature attitude.
  • Adaptable to change. & Committed to team/service development and able to promote a positive image of the Service.
  • Enthusiastic and willing to learn
  • Professional presentation/standard of work
Desirable criteria
  • Ability to learn new skills & Team player
  • Methodical approach to tasks.

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardNo smoking policyPositive about disabled peopleJob share policyInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Shona Lyall
Job title
Office Manager Tri-Borough CAHMS
Email address
[email protected]
Additional information

For more information or an informal chat/visit please contact:
Shona Lyall

[email protected]

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