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Job overview

The Lancashire and South Cumbria Integrated Care Board (ICB) was formally established as a new statutory body on 1 July 2022, replacing the eight clinical commissioning groups across Lancashire and South Cumbria.

Our role is to join up health and care services, improve people's health and wellbeing, and to make sure everyone has the same access to services and gets a positive experience from treatment. We also oversee how money and resource is utilised to ensure that funding is spent to ensure health services are effective, consistent and of high standard.

Lancashire and South Cumbria ICB is a complex organisation serving a population of over 1.8 million people.

To provide and be responsible for an efficient, effective and quality face to face reception, meeting facility, telephone and post room support service within the ICB.

Main duties of the job

The role will be varied and will adapt over time as the ICB develops. However, the postholder is expected to fulfil the following key functions: -

Face to face reception duties including providing any assistance that visitors require. A fulltime presence on site at County Hall is required.

The booking and organisation of meeting and conference room space and managing stationery stock and meeting room refreshments.

Answering the main ICB telephone line and directing calls as necessary.

Managing incoming and outgoing post.

Manage the central reception inbox.

Assist with room bookings and manage the UBook system.

Assist with IT, fob and access for ICB staff.

Liaising with the relevant contact on reported health and safety issues.

Act as fire wardens and first aiders for the ICB.

Liaise with landlord on building issues.

Working for our organisation

Risk Management
You are required to contribute to the control of risk and use the incident reporting system to alert the ICB of incidents or near misses that may compromise the quality of services.

Equality & Diversity
The ICB is committed to equality and diversity and works hard to make sure all staff and service users have access to an environment that is open and a free from discrimination. As an ICB we value the diversity of our staff and service users, and therefore recognise and appreciate that everyone associated with the ICB is different and so should be treated in ways that are consistent with their needs and preferences.
In support of this all staff are required to be aware of the ICB’s Equality and Diversity Policy and the commitments and responsibilities the ICB has to:

Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act.

Advance equality of opportunity between people who share a protected characteristic and those who do not.

Foster good relations between people who share a protected characteristic and those who do not.