Job summary
- Main area
- Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 812-23-BS-KWCYP01-ACb-L
- Employer
- Hertfordshire Community NHS Trust
- Employer type
- NHS
- Site
- Howard Court
- Town
- 14 Tewin Road, Welwyn Garden City
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Administrator for CYP Therapies
NHS AfC: Band 3
Job overview
Basic pay from: £22,816 to £24,336 per annum + £1,192 per annum (high cost supplement)
We are recruiting for new administrators in Welwyn Garden City to join our friendly team!
You will be based within the Children and Young People's Therapies administration team and we would love to hear from you!
The hours are 8.30am to 4.30pm, and we welcome applications from administrators who can work 3-5 days per week.
In return, we can offer:
- friendly and caring team environment
- lively and fast moving work place
- one of the best pension schemes in the UK
- minimum 27 days annual leave plus bank holidays
- Eye Care vouchers
- NHS Discounts
- Employee Assistance Scheme
- NHS Car Lease Scheme (for substantive staff)
- Training on SystmOne
Main duties of the job
To be successful in this role, you will need:
- A good working knowledge of Microsoft Office (including Word and Excel)
- Excellent telephone manner
- Ability to prioritise your workload in and react positively under pressure
- Sound organisational skills
- Ability to work both in a team environment and autonomously
- Good communication skills
- Good flexibility to provide admin support in different settings, where necessary
A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010)
Working for our organisation
A big thank you for considering joining us at Hertfordshire Community NHS Trust
You’ll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible.
Previous applicants need not apply.
- Apply now
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
Detailed job description and main responsibilities
The post holder will liaise with other administrators and clinicians to provide administrative support. This will include timely management of correspondence, dealing with telephone calls and collecting data for audit and service improvement.
The role will include:
- Providing clinical administrative, booking and waiting list management to support the services delivered.
- Managing own administrative workload with the ability to prioritise the clinical team administration needs to ensure that the team provides a high standard of patient care and waiting list management, ensuring that services meet Key Performance targets.
- Support the day-to-day running of the clinical administration office and to act as a point of contact for team administrator queries and professionals in relation to appointment booking, clinical care and waiting list information.
Please see full job description attached
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19
Person specification
Qualifications and Training
Essential criteria
- NVQ level 3 in Business & Administration or working at equivalent level
- GCSE English and Maths or equivalent
- European Computer Drivers Licence (or equivalent)
- Excellent keyboard skills / use of Microsoft Word and Excel
Experience & Knowledge
Essential criteria
- Previous experience of working as a Secretary and/or Administrator in a busy office/secretarial environment
- Good written and oral communication skills to converse and correspond with a range of service users and partners regarding complex and sensitive issues via face to face interactions, telephonically or documentation
Desirable criteria
- Previous work in Health or Education environment
- Experience of communicating with speech impaired clients.
Skills & Abilities
Essential criteria
- Advanced IT skills and knowledge of computer office software, e.g. Microsoft Word, Excel, etc
- Able to record complex information via electronic or hard copy documentation processes
- Able to learn specific internal IT programmes e.g. SystmOne and be able to competently use on a daily basis
Other
Essential criteria
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Kerry McCarthy
- Job title
- Business Support Manager
- Email address
- [email protected]
- Telephone number
- 07833 237400
- Additional information
Name: Sarah Kenealy, Vanessa Szmolenski, and Bridget Sneddon
Job title: Administration Leads
Contact number: 01923 470680 Option 3
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