Job summary
- Main area
- Oncology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 361-CAN-6067397-B
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Mount Vernon Cancer Centre
- Town
- Northwood
- Salary
- £22,816 - £24,336 per annum, plus 15% High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 08/05/2024 23:59
Employer heading
Medical Support Secretary
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Medical Support Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The successful candidate will provide and support the Macmillan Clinical Nurse Specialist team, Lymphoedema team, and Secretarial team with efficient and effective ranges of admin support within the Cancer Services Directorate.
Interviews will be held on the week commencing on 1st April, the exact date to be confirmed later.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
To handle enquiries from staff, patients and relatives via email, telephone and face to face communication.
To provide administrative and secretarial support to the Nursing teams and support medical secretaries in delivering a high standard service for all patients.
Responsible for making patients' appointments and for informing the patients of arrangements made.
To Liaise with GPs, other hospitals, clinics and other external agencies.
Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.
Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Knowledge
Essential criteria
- Knowledge of workings of clinics / hospital procedures
- Knowledge of office systems including Microsoft Office, Word, Outlook and Excel
Desirable criteria
- Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals
- Knowledge of medical terminology
Previous Experience
Essential criteria
- Previous experience of delivering high standard work in a fast-paced, high volume environment
- Experience of working with difficult customers and challenging situations
- Previous experience in a Health or Care setting
- Experience of working in a diverse environment, valuing equality for patients and staff
- Experience of working both in a team and autonomously
Desirable criteria
- Previous oncology experience
- Experience using Hospital PAS system
Qualifications
Essential criteria
- 5 Grade A-C GCE or equivalent, including English & Maths
- Recognised secretarial qualifications or relevant experience
Desirable criteria
- RSA typing
Skills
Essential criteria
- Good computer skills
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Excellent written communication skills, with attention to accuracy
- Excellent organisational and time management skills to meet deadlines
- Strong customer care skills, treating customers with dignity and respect
- Ability to work well in a busy environment, under pressure and to deadlines
- Tact & Diplomacy skills to deal with sensitive issues discreetly
Desirable criteria
- Ability to follow complex protocols and feed back to senior staff as appropriate
Other requirments
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rachel Fewell
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 0203 826 2440
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