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Job summary

Main area
Forensic Mental Health
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Part time
  • Flexible working
22.5 hours per week (Monday - Friday (no weekend working))
Job ref
346-FMH-067-24
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Darlington Police Station
Town
Darlington
Salary
£22,816 - £24,336 pro rata per annum
Salary period
Yearly
Closing
Today at 23:59
Interview date
10/05/2024

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Clinical Team Secretary/Administrator

NHS AfC: Band 3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

Durham Liaison & Diversion at Darlington Police Station are looking for a Team Administrator to provide a comprehensive secretarial and administrative support service to all members of the multi-disciplinary clinical team.

You will join the team as a core member, working alongside a range of professionals as well as be part of a wider administrative team across the Health and Justice service. You will be supported in your new role to develop service specific knowledge and a good understanding of the needs of the populations we care for.

Main duties of the job

The role is multifaceted with opportunities for progression and development of skills and experience. You will be offered appropriate training to ensure you can fulfil and excel within the role.

The role will include dealing with enquiries to the clinical team, healthcare professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner. You will be the first point of contact for patients, carers and other professionals responding in a helpful manner to enquiries or other issues raised. Offer support to diary management and appointment coordination, arrange and minute meetings, distributing agendas, papers etc. 

You will be required to create and ensure case note files are up to date and available for patient appointments, including liaison with other departments and sites. 

Undertakes general office duties as required, including ordering supplies, filing, photocopying etc.

Working for our organisation

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Health and Justice has an admin manager in post to support administrators to thrive within our services, if you have any questions please do not hesitate to get in touch on the number provided.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person specification

Qualifications

Essential criteria
  • Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale)
  • ITQ Level 2 or equivalent or willingness to work towards
  • Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above

Experience

Essential criteria
  • Significant secretarial/administrative experience.
Desirable criteria
  • Secretarial/administrative experience in a clinical environment.
  • Experience of participation in service and quality improvement initiatives.
  • Experience of supervising/training junior administrative staff.
  • Experience of handling monies and working within financial guidelines.

Knowledge

Essential criteria
  • Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
  • Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
  • Understanding of confidentiality and the associated legal and policy requirements.
Desirable criteria
  • Working knowledge of medical/psychological terminology.

Skills

Essential criteria
  • Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
  • Input data accurately / efficiently.
  • Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
  • Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
  • Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
  • Work on own initiative, prioritise work and consistently meet deadlines.
  • Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.
Desirable criteria
  • Touch typing

Employer certification / accreditation badges

We are a Living Wage EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Shaun Taylor
Job title
Administration Manager
Email address
[email protected]
Telephone number
0191 333 3541
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