Job vacancy: Administrator - Older Peoples Care, Torbay and South Devon NHS Foundation Trust, Torquay

Job summary

Main area: Admin
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Part time - 30 hours per week
Job ref: 388-6181677-A&C

Employer: Torbay and South Devon NHS Foundation Trust
Employer type: NHS
Site: Torbay Hospital
Town: Torquay
Salary: £22,816 - £24,336 per annum pro rata
Salary period: Yearly
Closing: 21/05/2024 23:59

Administrator - Older Peoples Care

NHS AfC: Band 3

Detailed job description and main responsibilities

This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
To ensure all clinical and non-clinical correspondence and reported are typed within local targets
To enter Referral to Treatment (RTT) events accurately and in a timely manner
To use the relevant IT systems to register patients, make appointments, transfer medical records, input clinical letters and care planning summaries, as required

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person specification

Qualifications

Essential criteria

Good standard of education to include GCSE in Maths and English or equivalent
Proven experience of audio typing
Proven experience of using Excel spreadsheets

Desirable criteria

AMSPAR/Medical Terminology qualification

Knowledge

Essential criteria

Proven secretarial and administrative experience
Ability to effectively use the Microsoft Office software (Word, Excel, PowerPoint)
Excellent Audio Typing skills and organisational skills
Good communication skills with the ability to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing
Customer care experience of providing a customer focused service

Desirable criteria

Knowledge and experience of the Trust patient administrative and information systems
To be proficient in the use of Internet/Intranet and email
Proven Medical Secretarial experience

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
Please read the job description and tailor your application to reflect the role
Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
It is your responsibility to assist us in the timely receipt of appropriate references

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.