HealthJobsUK

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg’

 Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the  living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until  the annual pay uplift for 2024/25 is confirmed

Job overview

A fantastic opportunity has become available to join our busy Non-Emergency Transport Call Centre as a Team Leader based in our South East Headquarters in Cwmbran.  

The Team Leader will be Responsible for leading, supervising and supporting a team of NET Centre Call Takers to deliver safe, effective and high-quality care that meets patient and commissioner expectations.  The Team Leader will be responsible for Day to Day line management responsibilities for NET Centre Call Takers within their team, carrying out performance reviews, call auditing and validation to ensure that National call taking standards are met and achieved.  Dealing with all staffing issues including annual leave requests, sickness absence and reviews and on line training records. 

The successful applicant will have a can-do attitude, demonstrate that they have worked as part of a team, possess excellent communication and active listening skills, ideally have experience in working in a customer focused environment. have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment.

Main duties of the job

The Team Leader will be responsible for leading, supervising and supporting a team of NET Centre Call Takers to deliver safe, effective and high-quality care that meets patient and commissioner expectations.

The Team Leader will also provide a point of contact/escalation for their NET centre area for patients, NEPTS control and hospital departments.

The Team Leader will provide regular feedback and reports detailing their own individual and team performance.  

The Team Leader will be responsible for the day-to-day management of their NET Centre Team, including the coordination of the administrative function; managing attendance at work, disciplinary and grievance up to the first stages; and undertaking personal development reviews including identifying any areas where further training is required.

The post will give you the opportunity to work within and lead an extremely busy and challenging, focused, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, coordinating and problem solving on a daily basis makes the post both demanding and interesting.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.