Job summary
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- 18 months (18 month fixed term)
- Hours
- 37.5 hours per week (Full time 37.5 hours per week)
- Job ref
- 331-L3100324-A
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- RLI
- Town
- Lancaster
- Salary
- £22,383 pro rata per annum
- Salary period
- Yearly
- Closing
- 08/05/2024 23:59
Employer heading
CPCC Clerical Officer - RLI
NHS AfC: Band 2
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An opportunity has arisen for a highly motivated and enthusiastic individual to join the Out Patient Booking and Reception Team at Royal Lancaster Infirmary and Queen Victoria Hospital. You will be joining a well established team, working on a number of different reception areas, meeting and greeting patients with an emphasis on customer service.
You will be expected to demonstrate good communication and computer skills, and previous customer service experience would be an advantage but not essential. A full training package will be available to support the start of your Administration career in the NHS. You will be working with highly confidential information.
Main duties of the job
You will be expected to demonstrate excellent communication and computer skills; previous reception experience and knowledge of Lorenzo an advantage but not essential.
There are part-time and full-time opportunities available. The reception services run from 8am to 5pm, five days a week. There maybe a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.
Working for our organisation
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Education
Essential criteria
- GCSE or equivalent including Maths and English
- Keyboard skills/computer literate
Desirable criteria
- Customer care
Experience
Essential criteria
- Working in a Call Centre or on a Reception
- Health Service experience
Skills, Ability and Knowledge
Essential criteria
- Knowledge of NHS Patient Administration systems
- Ability to communicate well
- Ability to work with limited supervision
- Ability to multi-task
- Good inter-personal skills
Personal qualities
Essential criteria
- Flexible working
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrea Nightingale
- Job title
- CPCC Business Manager
- Email address
- [email protected]
- Telephone number
- 07973 972353
- Additional information
For Further details / informal visits please contact:
Andrea Nightingale on 07973 972353
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