Job summary
Employer heading
Clerical Officer
Band 2
Job overview
A vacancy has arisen for an enthusiastic, self-motivated team player to provide reception duties/clerical support within the community outpatient physiotherapy service.
To be effective in this role you must be able to work as part of a team, have an excellent telephone manner and be capable of sustaining a high level of client service.
Previous experience in a busy office/reception environment is beneficial. We require a flexible and organized person, with a good working knowledge of Microsoft Word and Excel, to join the team and assist in the smooth running of the service.
Good communication skills are necessary and the post holder would need to have good organisational skills and be competent in typing. Knowledge of SystmOne would be desirable.
The Friary has a small and friendly team of physiotherapists providing Physiotherapy services on an out-patient basis. You will be supported in your role by the administrative team based at the Friarage Hospital, Northallerton.
Main duties of the job
- To undertake general receptionist duties, assist in the provision of an efficient, user friendly outpatient appointment service and provide clerical, administrative and information technology support to the Community Outpatient Physiotherapy Department.
- To assist in the management of outpatient waiting lists and clinics, recording information and making appointments
- To meet and greet patients and other visitors, directing them to the appropriate area within the department or hospital.
Working for our organisation
South Tees Hospitals is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals.
The James Cook University Hospital in Middlesbrough is a designated major trauma centre and provides all its specialties from one site which is unique for a hospital of its size.
The Friarage Hospital in Northallerton is an essential part of our organisation and an important point of delivery for the community. It is one of the smallest district general hospitals in the country and has 189 inpatient beds.
South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Person specification
Qualifications
Essential criteria
- To have achieved a basic level of education.
- Proven keyboard skills with an RSA II word processing or typewriting qualifications or equivalent qualification/experience.
Desirable criteria
- To hold an NVQ II in Customer Care desirable
Knowledge
Essential criteria
- Knowledge of a range of secretarial procedures and software programmes
Experience
Essential criteria
- Relevant secretarial/administrative experience
- Experience of using electronic spreadsheets, databases, PowerPoint and Excel
Desirable criteria
- Experience of using a computerised appointments system
- Experience of working in a healthcare setting and basic knowledge of the NHS
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Marie Calvert
- Job title
- Clerical Lead MSK & Physiotherapy
- Email address
- [email protected]
- Telephone number
- 01609 763787
- Additional information
Alternative contact
Angela Wilkin Service Lead MSK 01642 835590
If you have problems applying, contact
- Address
-
The Recruitment Team
The Murray Building
The James Cook University Hospital
TS4 3BW
- Telephone
- 01642 850850, ext. 57396
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