Job vacancy: Clerical Officer, South Tees Hospitals NHS Foundation Trust, Middlesbrough

Job summary

Main area: Women & Children Services
Grade: Band 3
Contract: Permanent
Hours: Part time - 20 hours per week
Job ref: 328-WAC-6147156

Employer: South Tees Hospitals NHS Foundation Trust
Employer type: NHS
Site: North Ormesby Health Village
Town: Middlesbrough
Salary: £22,816 - £24,336 Per annum (pro rata)
Salary period: Yearly
Closing: 03/05/2024 23:59

Clerical Officer

Band 3

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3,5 and 7.

Person specification

Qualifications & Training

Essential criteria

Minimum of 5 GCSEs (or equivalent) including English & Maths at Grade C or 4 or above
NVQ Level 3 in a relevant area or equivalent and relevant administrative knowledge and experience

Desirable criteria

Attendance at foundation improvement training and the new and aspiring leaders program within first year of role

Experience

Essential criteria

Relevant clerical/administrative experience
Experience in the use of electronic patient administration systems

Desirable criteria

Experience of SystmOne
Experience of working in a children’s community healthcare setting

Knowledge & Skills

Essential criteria

Good understanding of a range of administrative and clerical work procedures and practices, including Microsoft Office
High standard of keyboard skills
High standards of written English to ensure that all documents generated by the department are grammatically correct and reflective of the department’s focus on speech and language
High standard of interpersonal skills to work with a wide range of professionals and families, often dealing with sensitive and confidential information
Ability to deal with occasional emotional or distressing situations either face to face or over the telephone and able to diffuse potentially problematic situations
Proven problem-solving skills for situations such as rescheduling clinics, finding different appointment slots
Ability to deal with frequent interruptions and complex enquiries from service users, their families and other professionals
Ability to work well under pressure with proven skills in prioritisation, planning, organisation and management of daily workloads
Ability to respond effectively and positively to the changing needs of the service

Desirable criteria

Understanding of the work and scope of the NHS in order to act as a point of information for the public and other professionals
Knowledge of the work and scope of a children’s speech and language therapy service
Knowledge of SystmOne functions

Personal Attributes

Essential criteria

Be able to demonstrate work and actions that reflect Trust values of ‘care’, ‘respect’ and ‘support’
Proven ability to appropriately manage occasional distressing or emotional circumstances eg when interacting with anxious parents/carers

Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.

As an inclusive employer, we are here to support you.

If you have any special requirements to help you with your application, email our team at [email protected]

The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.

Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.

Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

IMPORTANT - Please ensure you read the 'Guidance Notes for Applicants' document attached to this advert before you start to complete your application form.

This document provides detailed advice regarding the completion of your application form.

The guidance document also provides in detail what identification and certificates you must provide at interview should you be shortlisted.

As part of our pre-employment screening process, all applicants are required to provide references from their last continuous 3 year employment and/or training/education. The referees MUST be a Line Manager/Supervisor. Applicants are requested to ensure email addresses for all referees are included on their application form. Personal references and references from colleagues are not acceptable.

Unfortunately we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.