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Job overview

Administrator role available for a period of 12 months to cover maternity leave, based at Delamere Resource Centre, Crewe to provide efficient and effective administrative support.

The role is within the Involvement Recovery & Wellness, which is part of Severe Mental Health Community Team that works across primary and secondary care services. The post undertakes the administration of all telephone calls and referrals received into the service, which includes directing people who may be in crisis, keeping CWP’s electronic systems up to date, typing, diary management, preparing of reports, using a range of Microsoft Office Programmes, filing and photocopying.

You will need to be able to work as part of a team, and to be able to work alone without frequent direct supervision, be friendly, have a non-judgemental attitude towards others,  be able to prioritise own workload and have experience, or be willing to learn how to manage conflicting demands/priorities.  

This post is part time 17.25 hours per week.

Main duties of the job

To provide administrative support for the Involvement, Recovery and Wellness Service team members to ensure the workshop carried out is advertised appropriately and runs smoothly. 

The Involvement Recovery Wellness Centre is an educational service that offers self management support to users of CWP services both in groups and on a one to one basis. 

To ensure the workshop environment is welcoming, and appropriate.

 Meet and greet students, explain the IRWC ethos and the courses.

To assist individual participants, staff and training providers with administration and request for information using appropriate communication and judgement skills to support and resolve enquiry needs where possible.

To provide, develop, update, monitor and dispatch all relevant IRWC paperwork, including prospectus, promotional posters, and flyers, in collaboration with lead and volunteers using various software applications.

Arrange promotional events and attend these, marketing and advertising.

To be responsible for inputting, maintaining and retrieval of information from relevant databases and to assist in the preparation of statistical, audit information and assist in time limited projects as requested.

To tale and direct telephone calls appropriately that are received in the service

Working for our organisation

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you. 

CWP are committed to making our recruitment practices as inclusive as possible for everyone.  We are committed to promoting equality and diversity and developing a culture that values differences. 

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

We welcome applications from people who have direct experience of accessing our services.