HealthJobsUK

Job overview

*Previous applicants need not apply*

Here in the OPAC Admin Hubs we are passionate about supporting our staff to achieve, develop and progress in their careers. We are always on the lookout for applicants who have great admin skills, can demonstrate empathy and sensitivity with our patients and families and collaborate with our partners and services. In return we offer you the chance to really make a difference to our patients and services. 

OPAC Administration are recruiting an enthusiastic and motivated Administrator to support the Community Rehabilitation and Falls Service to work in the Peterborough Administration Hub.

The successful candidate will be providing patient focused administration support to a countywide service covering Cambridge, Fenland, Peterborough & Huntingdon liaising with clinicians and services users to ensure an effective, efficient & streamlined service. 

 Please do make contact if you would like to discuss the role further.

Main duties of the job

• Typing, proof reading and formatting all forms of correspondence,    reports and summaries that are required by the team.
• Management of multiple Waiting Lists and Triage Lists.
•  Processing and extracting relevant information from Referrals ensuring enough information is included for the Clinical Triage Team
• Communicating with Referrers appropriately and professionally via   email or telephone.
•   Using multiple systems to capture service user input as per our     agreements.
•    Provide operational support to colleagues, and clinical team.
• Inputting and updating service user information accurately and service user/team activity on computerised information systems. Create detailed and accurate service user notes for every entry according to policy.
•  Scanning paper format correspondence and adding to service      user record in good time and accurately, according to policy
•  Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.

 This is not an exhaustive list of the tasks within the role, but does bullet point the main aspects. 

Working for our organisation

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.