Job summary
Employer heading
Systems Administrator
NHS AfC: Band 5
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.
Job overview
This is an exciting opportunity for an experienced senior administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service in and out of hours.
You will be expected to assist in the management, development and the administration of electronic records including SystmOne for the clinical services provided through the Care Navigation Centre and administration hubs. Management of electronic patient records to enable triaging, registration, appointments to support the wider teams.
Main duties of the job
The post holder will ensure that the Hub administrative processes supports and enables effective clinical triage, referral management, demand and capacity management, information reporting, sign posting and data collection.
Liaison with the other senior administrators and leaders within the group to ensure cohesive collaborative working and be responsible for the implementation, training and supporting the roll out of new system updates and processes.
The post holder will be expected to participate in the call handling function of the service as required and participate and work different shift patterns to cover the 7 day service provided by the function.
The post holder will be expected to assist in the development and implementation of SystmOne templates to meet the ever evolving needs of the clinical services, remote monitoring and the digital strategy within the group.
There will also be an requirement to supervise and support the administrative team.
Working for our organisation
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens next year and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
- Our People – to cultivate and sustain happy, productive and engaged staff
- Our Patients – to be good or outstanding in everything we do
- Our Population – to work seamlessly with our partners to improve lives
Detailed job description and main responsibilities
Please see attached job description and person specification for full details of what this role entails
Person specification
Experience
Essential criteria
- A multifunctional Patient Administration System or major clinical IT system to support a range of operational/clinical processes in a large healthcare setting
- Additional experience of supporting and administering a PAS or major clinical IT system, including its usage and configuration as related to users and system setup.
- Proven experience of planning and undertaking testing of IT applications.
- Evidence of working in a busy contact centre
- Lead on training, development and new ways of working
Desirable criteria
- Experience of working in the NHS.
Qualifications
Essential criteria
- Relevant degree or equivalent higher educational qualification and equivalent relevant experience
- Evidence of relevant Continuing Professional.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Peter Jay
- Job title
- Care Navigation Centre & Admin Service Lead
- Email address
- [email protected]
- Telephone number
- 0121 507 2850
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