Job summary
Employer heading
Band 3 Apprentice Patient Pathway Administrator (Typist)
Band 3
PEOPLE are at the HEART of everything we do
This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙
Job overview
Patient Pathway Administrator. The post holder will provide a flexible administrative support service across the department as required by workload demands and agree priorities in liaison with the Patient Pathway Supervisor/Patient Pathway Co-ordinator. It is essential that the post holder has good communication skills, is organised and assertive in dealing with health professionals. The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the General Data Protection Regulations (GDPR).
Alongside the job role you will be completing the Level 3 Business Administrator apprenticeship. If you already hold this qualification at Level 2 or above, then you are not eligible to apply.
Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.
To be eligible for an Apprenticeship you must meet the following criteria:
a. Be 16 years old or over
b. Have the right to work in the UK
c. Have been permanently resident in the UK for the past 3 years
We welcome applications from those with lived experience of the care system.
Main duties of the job
The patient pathway Administrator (PPA) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.
Working for our organisation
We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.
We’re pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the North East London Cancer Alliance.
Detailed job description and main responsibilities
We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.
We’re pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the North East London Cancer Alliance.
Person specification
Education / Qualifications
Essential criteria
- Audio typing approximately 50wpm
- GCSE Maths and English at Grade C/4 and above or Functional Skills Level 2 or recognised equivalent
Experience/ Knowledge
Essential criteria
- Computer literate with knowledge of Microsoft packages, and good keyboard skills.
Desirable criteria
- Experience working in a clerical/admin role
- Experience of dealing with customer complaints
Personal Qualities
Desirable criteria
- Able to work under pressure and to deadlines
Documents to download
Further details / informal visits contact
- Name
- Roxana Dinka
- Job title
- Patient Pathway Manager
- Email address
- [email protected]
- Telephone number
- 01708435000
- Additional information
Ext: 2775
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