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Job overview

The Reception Supervisor will directly line manage a team of receptionists, offering administrative support to the clinical teams within the Outpatient clinical areas.

Ensuring all targets, KPI’s, policies, and standards are adhered to in contribution towards the delivery of an efficient Outpatient administrative service and positive patient experience. The post holder will supervise all administrative duties included in the front of house reception and booking service.

To monitor and supervise the processing of outpatient bookings, ensuring they are actioned appropriately within the agreed timeframe and according to agreed protocol. The Outpatient Reception Supervisor will directly line manage a team of Receptionists offering administrative support to the clinical teams within the Outpatient clinical areas.

The main base for this job is Watford General Hospital, however you may be required to work at one of our other sites (St Albans City Hospital and Hemel Hempstead Hospital.)

Main duties of the job

The main role is to supervise the efficient management of front of house reception areas speciality clinics supported by the Outpatient department by receiving patients to clinics in a courteous and caring manner, in line with the core values of the Trust.

To ensure patient demographics are accurately recorded and updated, patients are checked in for appointments in a timely manner, and to ensure all appointments are outcome recorded by clinical staff, escalating any issues to senior management.

Supervise the booking of designated follow up appointments via Cerner Request Lists, ensuring that these are booked efficiently and that any booking issues are raised immediately with medical staff and specialty managers to ensure patient care is not compromised. Support the production of reports on Request List backlog for all specialties in the Trust.

Working for our organisation

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust! Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We are a flexible working employer

At West Herts we recognise the importance of a good work life balance and the ability to work flexibly.  We are delighted to offer a variety of flexible working options for all staff.  Please check out our web page for more information.

https://www.westhertshospitals.nhs.uk/flexibleworking/

We encourage and welcome people with disabilities. If you need help, please ask.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.